FAQ / SHOP POLICIES
Thank you for visiting Stash Fine Yarns. We offer exceptional service, and we hope that we answer all your questions here. But if you need any further information, please don't hesitate to contact us. We'd be happy to help.
All orders from Stash Fine Yarns Limited are despatched as soon as possible – with every effort made to ensure that delivery is within a maximum of 7 working days for orders in the UK. Please allow for extra delivery time for any orders outside of the UK. All goods are subject to availability. In the event that we are unable to supply your goods, we will inform you immediately and advise you of the expected delivery date or offer a substitute or refund.
Please allow 7 working days for delivery before contacting us to chase your order.
All products are delivered either by courier or by post, depending on their size and value. On rare occasions different products in the same order may be delivered separately.
SHIPPING: WE OFFER FREE SHIPPING ON ALL UK ORDERS OVER £25
We offer a flat rate delivery charge - please note we reserve the right to amend the postage costs if orders exceed 2kg, both in the UK and ROW. We will notify you first should extra charges apply.
Flat rate charge for a book/pattern: £1.65 (orders under £25)
Flat rate charge for a parcel: £2.99 (orders under £25)
Orders over £25: FREE
Flat rate charge (under 2kg): £12.99
We currently do not post to South America or Russia - we apologise for this inconvenience.
If you are unhappy with your goods, you can return them in a salable condition within 14 days of receipt for a full refund. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing.
All returns are required to be accompanied with a covering letter and a copy of invoice or receipt.
A refund will be issued as soon as we receive the goods for the price paid for the item (a confirmation email will be sent on receipt – should a valid address be supplied).
We will provide a full refund of postage costs for a returned item if the return is a result of an error that the company has made or the goods are faulty.
Please note that Patterns & Pattern Books are NON Refundable